People interested in controlling the effectiveness of IT management systems implementations and those who want to be ISO/ICE 2000 auditors.
The course will prepare you with the knowledge required to perform audits against ISO 20000, and successful completion for a multiple choice exam. You will be awarded the ISO/IEC 20000 Auditor Certificate.
Overview of ISO/IEC 20000.
The schemes available for certification and qualification.
Understand: The principles of IT Service Management.
The requirements of an effective ISO 20000 audit.
The requirements of pre-audits, formal certification and surveillance audits.
This 24 hours training course provides you with the knowledge to conduct an effective ITSMS audits.
The course work involves lectures, discussions, role-play, individual and group exercises to get you started with understanding the ISO 20000 standard.
24 mark or more required to pass – 60%
60 minute duration