ISO 20000 Auditor Certificate


ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.


Target Audience

People interested in controlling the effectiveness of IT management systems implementations and those who want to be ISO/ICE 2000 auditors.
The course will prepare you with the knowledge required to perform audits against ISO 20000, and successful completion for a multiple choice exam. You will be awarded the ISO/IEC 20000 Auditor Certificate.


Overview of ISO/IEC 20000.
The schemes available for certification and qualification.
Understand: The principles of IT Service Management.
The requirements of an effective ISO 20000 audit.
The requirements of pre-audits, formal certification and surveillance audits.


This 24 hours training course provides you with the knowledge to conduct an effective ITSMS audits.
The course work involves lectures, discussions, role-play, individual and group exercises to get you started with understanding the ISO 20000 standard.



Exam Format

40 questions
24 mark or more required to pass – 60%
60 minute duration
Open Book


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